[MLUG] OT : acanac, TekSavvy

[Alex Bedard]

On Mon, Dec 22, 2008 at 2:36 PM, Vrej Melkonian <vmelkon at yahoo.com> wrote:

> --- On Mon, 12/22/08, Nick Sklav <sklav at teksavvy.com> wrote:
>
> > From: Nick Sklav <sklav at teksavvy.com>
> > Subject: Re: [MLUG] OT : acanac, TekSavvy
> > To: "Montreal Linux Users Group" <mlug at listserv.mlug.ca>
> > Date: Monday, December 22, 2008, 12:59 PM
> > On Sun, 2008-12-21 at 21:02 -0500, Alex Bedard wrote:
> > > I've been with Teksavvy for several years now on
> > 5mbps
> > > unlimited (Cogent) upload/download DSL plan with a
> > block of static IPs
> > > routed over my connection.
> > >
> > >
> > > Their customer service has been great whenever I had
> > to deal with them
> > > and they really went out of their way to fix issues.
> > The only thing
> > > bad I can say, but I guess this applies to any DSL
> > retailler is that
> > > they were never able to get Bell to fix my phone line
> > (there is a
> > > problem with my phone line between the post and the
> > CO, I keep loosing
> > > sync for a few seconds every 2-3 minutes, tried
> > replacing the modem,
> > > re-did the internal wiring in the house, including a Y
> > at the demarc,
> > > DMT reports a noise surge on the line every 2-3
> > minutes)
> > >
> >
> >
> > I hqad similar issue and you should contact Bell for this
> > issue. It took
> > me 3 years but since then i have solved it, and i am not
> > kidding about 3
> > years getting bell to send someone to my home on a monthly
> > basis. One
> > day someone who actually knew their job fixed it.
> >
>
> I had the exact problem. Modem loses sync every 3 minutes. By lifting a
> phones receiver, it helps to sync.
>
> Did any of you have noise on your phone line?
> Of course, if you have dry loop, you'll never know.
> If you have noise, then it effects the whole frequency spectrum.
> You need to call 611. If it is the lines inside your house, get ready to
> pay 80$ and more. If it is outside, they will change it for free.
>
> In my case, the first time the tech visited, he changed the line from the
> house to the pole. Then, he put the line onto another pair of lines and that
> fixed the problem. The next day technicians came to change one of the
> redundent wires going all the way down the street.
>


DMT reports intermitten "surges" of noise.  DMT is a diagnostic utility that
talks to DSL modems to get info about the modem & phone line. Every thing
seems fine and every 5 to 15 minutes max there is a spike of noise on the
line. I am pretty sure the issue is outside of my house since I went to the
demarc in my house, undid the screws and unhooked the cable going to the
rest of my house, and patched in a new phone cable with nothing else just
for the DSL modem, and the issue still occurs. ATM I patched a Y with the
rest of the house double-filtered, and the DSL line obviously unfiltered.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: /pipermail/mlug-listserv.mlug.ca/attachments/20081222/7e07c39c/attachment.htm