[MLUG] [OT] Yet an other ISP thread.

[Alex Bedard]

On Tue, Mar 24, 2009 at 6:53 PM, Stephane Bakhos
<nuitari-mlug at nuitari.net>wrote:

> >> Really, my only concern with aDSL is not having to deal with packet
> >> loss, disconnects, and such.  I've had too many of those problems when
> >> I was on it and I've seen too many clients with the same issues from
> >> different providers.
> >>
> >>
> >
> >
> > You can say that again... I've opened a dozen tickets with TSI & Bell for
> > DSL sync loss over the past 6 months and still no progress...  (My DSL
> link
> > was working fine for ~6 years then last spring I started having sync
> > problems, dropped connections every ~15 mins,  ~1million FEC errors and
> > ~300k CRC errors a day.
> >
> > Teksavvy is great though, and it's not really their fault that some
> "other
> > 3rd party" can't fix the phone lines in the posts/CO.  But I might have
> to
> > end up switching to cable because of this, which would be annoying since
> the
> > main reason why I'm with TSI is because of static IP blocks which VTL
> > doesn't offer.
> >
>
> Complain to Bell (411) that the phone line is noisy when the weather is
> wet or humid.



I think you mean 611?



> Make sure that when the tech comes around that he only checks the Bell
> part of the line and not the whole line. Say that the problem is
> intermittent and mostly when it rains.
>
> Note that it is quite possible for squirrels to chew the telephone wiring
> enough to cause problems.


Actually, it is slightly noisy at all times the line (kind of like a
static-ish fuzz) (yes all the phones are filtered, and no it doesnt sound
like an unfiltered phone).
And yes I do seem to loose sync even more so during spring (like now) or
when it rains, which were all things I reported many times.
In all of the tickets I've always asked for an "evening" appointment and
they told me a tech would "visit" between 5PM to 9PM, however, most of the
call backs I get from Bell are left during the day time basicly say "Sir,
after verifying your phone line, we found no problems, your line stats are
more than exceptional and that no noise was detected on the line, and in 2
cases without even telling me, they bumped my connection profile from 4mbps
interleave to 6mbps fastpath, making my modem barely able to even achieve
DSL sync.... and of course these techs never leave phone #'s, so I gotta
call back TekSavvy to open ANOTHER friggin ticket and wait another
48-72hours before they put my connection profile to what it was before, and
even then they don't do it, they leave me at 5mbps interleave which causes
~10 disconects per hour, instead of 2-3 per hour at 4mbps interleave.

TSI had even escalated a ticket that was opened last week, and a Bell tech
was supposed to come explicitely to verify/rewire the demarc & NID at my
house between 5PM - 9PM.... so far no tech & no calls... The logic was to
have Bell verify/rewire my entrance since 1) I don't seem to have a demarc,
just a cable from the post, straight through the wall into the NID (which is
actually a violation since that means the line is ungrounded)  and 2) if my
DSL still has sync problems at anything less than 6mbps fastpath, Teksavvy
and escalate the issue further as that would be proof there is nothing wrong
with my internal wiring (not that there would be any since I've had DSL for
~many years prior to that, and a Bell Entourage tech actually did the Y
split for my DSL modem (whole house is filtered out at the NID, with a
straight untiltered line from the NID to my modem.
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