[MLUG] [OT] Yet an other ISP thread.

[Alex Bedard]

On Tue, Mar 24, 2009 at 7:31 PM, Stephane Bakhos
<nuitari-mlug at nuitari.net>wrote:

> >> Complain to Bell (411) that the phone line is noisy when the weather is
> >> wet or humid.
> >
> > I think you mean 611?
>
> Yes 611, sorry.
>
> >> Make sure that when the tech comes around that he only checks the Bell
> >> part of the line and not the whole line. Say that the problem is
> >> intermittent and mostly when it rains.
> >>
> >> Note that it is quite possible for squirrels to chew the telephone
> wiring
> >> enough to cause problems.
> >
> >
> > Actually, it is slightly noisy at all times the line (kind of like a
> > static-ish fuzz) (yes all the phones are filtered, and no it doesnt sound
> > like an unfiltered phone).
> > And yes I do seem to loose sync even more so during spring (like now) or
> > when it rains, which were all things I reported many times.
> > In all of the tickets I've always asked for an "evening" appointment and
> > they told me a tech would "visit" between 5PM to 9PM, however, most of
> the
> > call backs I get from Bell are left during the day time basicly say "Sir,
> > after verifying your phone line, we found no problems, your line stats
> are
> > more than exceptional and that no noise was detected on the line, and in
> 2
> > cases without even telling me, they bumped my connection profile from
> 4mbps
> > interleave to 6mbps fastpath, making my modem barely able to even achieve
> > DSL sync.... and of course these techs never leave phone #'s, so I gotta
> > call back TekSavvy to open ANOTHER friggin ticket and wait another
> > 48-72hours before they put my connection profile to what it was before,
> and
> > even then they don't do it, they leave me at 5mbps interleave which
> causes
> > ~10 disconects per hour, instead of 2-3 per hour at 4mbps interleave.
>
> Don't bother with the DSL tickets, have them do it as a voice issue. I've
> had much better service (yeah from Bell...) with handling the noise issue
> through the voice part.
>
> Don't even mention DSL issues to the voice department, else they'll dump
> you on Sympatico. The best is to keep it simple, and if you have to, fake
> some line noise.
>
> > TSI had even escalated a ticket that was opened last week, and a Bell
> tech
> > was supposed to come explicitely to verify/rewire the demarc & NID at my
> > house between 5PM - 9PM.... so far no tech & no calls... The logic was to
> > have Bell verify/rewire my entrance since 1) I don't seem to have a
> demarc,
> > just a cable from the post, straight through the wall into the NID (which
> is
> > actually a violation since that means the line is ungrounded)  and 2) if
> my
> > DSL still has sync problems at anything less than 6mbps fastpath,
> Teksavvy
> > and escalate the issue further as that would be proof there is nothing
> wrong
> > with my internal wiring (not that there would be any since I've had DSL
> for
> > ~many years prior to that, and a Bell Entourage tech actually did the Y
> > split for my DSL modem (whole house is filtered out at the NID, with a
> > straight untiltered line from the NID to my modem.
>
> The new demarcs are great, they are actually outside of the house and have
> a way for you to access the phone line directly with a phone, so it is
> easy to check if the noisiness comes from a loose wire somewhere or from
> Bell's side.
>
>
Even in the olden days, you should always have a demarc box outside of your
house, because that's where they ground the phone line. But yes, i agree the
new demarcs with test jacks are pretty practical.
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